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Location Huai Khwang, Bangkok
Job Type Start with 3-6 months, then extend based on performance
Emp Type Full Time
Salary type Monthly
Salary 35,000 - 45,000
Job published 09.06.2025
Job ID QXR4RY73

Detail :

Location : True Tower (รัชดา)

Responsibilities :

 

Responsibilties

  •         1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network
  •         Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
  •         Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))
  •         Perform 1st troubleshooting and/or escalate to 2nd line support.
  •         Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolved
  •      Cacti Handling
  •         EOE Event management
  •         EOE Incident management
  •         Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.
  •         Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.
  •         Mobilizes corrective actions, does impact analysis & invokes contingency plans.
  •         Provides fast response technical capability that supports the running of the Services.
  •       Performs Service exception Mgmt, initial analysis & triggers corrective actions.
  •         Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities.
  •         Support Call Center for customer complaint handling
  •         Handover and Incident Report
  •         Operational KPI SLA & Response Time
  •         Support to Incident and Shift Manager

 

 

Qualifications :

To be successful in the role you must have

  • Knowledge sharing & collaboration skills.
  • Problem solving & creative thinking.
  • Ericsson knowledge.
  • Work in NOC Monitoring Shift (12 hours/shift) Day & Night Shift
  • Knowledge of MS Team and MS Office
  • Knowledge of 2G, 3G, 4G,5G and new technology telecom network
  • Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)
  • Customer Complaint Handling related to Wifi & Transport Network
  • Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
  • Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
  • Basic knowledge of IP Network (OSI Model)
  • Good English communication (Written and Verbal)
  • Knowledge of CACTI Handling

Key Qualification:

  • Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
  • Education: Bachelor/masters degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering

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