Location : True Tower (รัชดา)

Responsibilties

•         1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network
•         Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
•         Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))
•         Perform 1st troubleshooting and/or escalate to 2nd line support.
•         Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolved
•      Cacti Handling
•         EOE Event management
•         EOE Incident management
•         Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.
•         Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.
•         Mobilizes corrective actions, does impact analysis & invokes contingency plans.
•         Provides fast response technical capability that supports the running of the Services.
•       Performs Service exception Mgmt, initial analysis & triggers corrective actions.
•         Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities.
•         Support Call Center for customer complaint handling
•         Handover and Incident Report
•         Operational KPI SLA & Response Time
•         Support to Incident and Shift Manager

To be successful in the role you must have

• Knowledge sharing & collaboration skills.
• Problem solving & creative thinking.
• Ericsson knowledge.
• Work in NOC Monitoring Shift (12 hours/shift) Day & Night Shift
• Knowledge of MS Team and MS Office
• Knowledge of 2G, 3G, 4G,5G and new technology telecom network
• Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)
• Customer Complaint Handling related to Wifi & Transport Network
• Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
• Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
• Basic knowledge of IP Network (OSI Model)
• Good English communication (Written and Verbal)
• Knowledge of CACTI Handling

Key Qualification:

• Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
• Education: Bachelor/masters degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering