Job Purpose

The Total Project Operations Manager oversees the full lifecycle of all company projects, ensuring

delivery is safe, on time, within budget, and aligned with contractual and quality standards. The role

serves as the central coordination point between clients, internal teams, subcontractors, and suppliers,

managing planning, execution, financial control, performance monitoring, and risk management across

the project portfolio. The position also works closely with the Sales and Business Development teams to

support business growth by developing accurate cost structures and operational inputs for project bidding

and proposals.

Project Operations & Planning

• Lead end-to-end project execution from initiation to closure.

• Develop project plans, schedules, budgets, and resource allocations.

• Ensure compliance with contracts, policies, and regulations.

• Monitor progress and resolve issues affecting cost, quality, or timelines.

Resource & Workforce Management

• Plan and optimize deployment of staff, subcontractors, and technical teams.

• Coordinate with HR, Finance, and Procurement for staffing and mobilization.

• Monitor productivity, performance, and workforce utilization.

Financial & Commercial Control

• Manage budgets, forecasts, and project profitability.

• Track costs, revenue, billing, and cash flow.

• Identify risks such as cost overruns or revenue leakage and implement corrective actions.

Client & Stakeholder Management

• Act as the main operational contact for clients.

• Maintain strong relationships and manage expectations.

• Provide regular reports, updates, and performance reviews.

Performance Monitoring & Reporting

• Establish KPIs for schedule, cost, quality, and productivity.

• Maintain dashboards and provide accurate reporting to management.

• Conduct project reviews and ensure data accuracy.

Quality, Safety & Compliance

• Ensure deliverables meet quality standards and client requirements.

• Implement safety procedures and ensure regulatory compliance.

• Manage audits, inspections, and corrective actions.

Risk & Issue Management

• Identify and mitigate operational, financial, and technical risks.

• Lead issue resolution and recovery planning for underperforming projects.

Subcontractor & Supplier Management

• Select, manage, and evaluate subcontractors and suppliers.

• Ensure compliance with scope, quality, and safety standards.

Sales & Business Development Support

• Work closely with Sales and Business Development teams to support bidding and proposal activities.

• Develop and validate cost structures, pricing models, and resource plans for new project opportunities.

• Provide operational insights, feasibility assessments, and risk evaluations during the bidding process.

• Ensure alignment between proposed solutions and actual operational capabilities and cost assumptions.

Process Improvement & Leadership

• Improve operational processes and promote best practices.

• Lead and develop project teams, ensuring accountability and performance.

Key Performance Indicators

• On-time project delivery

• Profitability and cost control

• Client satisfaction and SLA compliance

• Resource utilization and productivity

• Quality performance and defect rates

• Safety performance

• Accuracy of reporting and billing

• Accuracy and competitiveness of cost structures for bidding

Education

• Bachelor’s degree in Engineering, Project Management, Business, or related field (Master’s preferred).

• Minimum 10 years in project or operations management, with 5+ years in leadership roles.

• Experience managing multiple projects, budgets, and client relationships.

• Experience supporting bidding processes, cost estimation, or commercial proposal development is an advantage.

Skills & Competencies

• Strong leadership, planning, and decision-making skills

• Financial and commercial management expertise

• Ability to develop cost models and pricing structures for project bids

• Excellent communication and stakeholder management

• Problem-solving, negotiation, and risk management

• Proficiency in project management tools and reporting systems

Decision-Making Authority

• Allocate resources and approve project plans

• Control project expenses within limits

• Recommend staffing and subcontractor decisions

• Escalate risks and approve corrective actions

• Provide input and recommendations on pricing and cost structures for bids

Working Conditions

• Able to travel to project sites and client locations

• Ability to work under pressure and manage multiple projects

• Flexible hours may be required