We are looking for an experienced BMC Remedy ITSM Developer to join our team. This role involves developing, customizing, and supporting BMC Remedy/ARS applications used for IT Service Management (ITSM). You will work closely with internal teams to ensure smooth operations, implement new features, and enhance system performance.

• Design, develop, and customize applications within BMC Remedy ITSM Suite (Incident, Problem, Change, Asset, Knowledge, and Service Request Management).

• Manage Foundation Data — create, update, and maintain core system data and configurations.

• Perform system administration including server setup, mid-tier configuration, email engine, and report setup.

• Support installation, upgrades, and data migration for BMC Remedy applications.

• Troubleshoot and fix application issues at both workflow and database levels.

• Work with SQL/PLSQL for data analysis, reporting, and integration.

• Collaborate with internal and external teams to integrate Remedy with other business systems.

• Provide technical support across development, testing, and production environments.

• Ensure system compliance with ITIL standards and follow best practices across the SDLC process.

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 3+ years of hands-on experience with BMC Remedy AR System and ITSM Suite.

• Experience in application configuration, workflow customization, and Remedy administration.

• Strong understanding of Change Management, Incident, and Problem Management processes.

• Good knowledge of SQL/PLSQL and basic database troubleshooting.

• Experience integrating Remedy with third-party tools is an advantage.

• ITIL or BMC certifications are a plus.

Preferred Skills

• Strong analytical and problem-solving abilities.

• Attention to detail and ability to work independently.

• Good communication and teamwork skills.

• Experience in managing Remedy environments for enterprise-scale organizations.