Base On Location : Chamchuri Square

• Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7 capability hosted MS Operations.
• Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR.
• On-Call Availability during out of business hours.
• Alarm analysis, Operation-maintenance, Integration, troubleshooting & Change Request Implementation on RAN node.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all RAN equipment and follow up with support in case of sophisticated cases.
• Identify root cause of P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Support other functions to explains the Incident to customer for RCA Closure.
• 2nd Level of support of any Alarm/Event/KPI related issues.
• Sound Knowledge on KPI/SLA and working closely with Performance & Problem management.
• Function customer expectations.
• Collaboration with Field-Team, NOC and DPO team.
• Ensure timely restoration of Services to maintain MTTR for good customer experience & high.
• Service availability to maintain Service Level Agreement (SLA).
• End to End Network Understanding.
• 3PP or Customer (Internal and External) Governance Handling with.