Working Day/Time: Monday – Friday 09.30-22.30 (2 Shifts)
Location: Abdulrahim Building, (MRT -Silom or BTS -Saladaeng)
Contract Period: 1 Year (First 4 month for performance evaluation before renew contract)
- To provide onsite support at store in BKK and BKK border 5 Tickets per month (Totally 60 tickets for a year).
- All incident needs to be logged, reported and follow-up in Service NOW.
- Troubleshoot Hardware, software and applications used in Retail space.o Preparation of Retail POS and iDevices: Staging, installation, setup and configurations.(For store opening and hardware replacements).
- Submission of account creations, termination and configurations. E.g AD, Email & VPN accounts, Telephone and internet services, POS configuration setup.
- Account Management and application support: Xstore, Xadmin, Relate, QLIK etc.
- Network support: Telephone and internet services, Meraki, MPLS, VPN etc.
- Asset management and tracking.
- Support Activities: Month end store closing, stock take, Annual Price Increase, etc.
- Other applications: Shoppertrak, Landlord Interface integrations, iDevices applications.
- Manage 3rd party escalation issues: Phone and internet services, hardware (laptop, desktop,peripherals, iDevices (iPad) replacement or fixes, etc.
- Manage internal Level 2 escalations: Shoppertrak, Month end store closing, sales and operation reporting, network/application/security related. etc.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 2-4 year in service and support of Computer equipment, Infrastructure, IT Service management
• Knowledge in Windows Operating System ,Microsoft Office, O365,Share point
• Ability to work flexible
• Good command of English
• Branch / POS support experience would be advantage
• Service-mind and interpersonal skill is a must